1. Introduction

xreelio ("we", "our", or "us") is a video content platform operated by xreelio. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our platform.

Important: xreelio is the platform operator and service provider. We are not a payment processor or financial intermediary. While users may earn rewards through our platform (tips, challenge winnings), xreelio operates as the intermediary that facilitates these transactions in accordance with applicable laws.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

Account & Profile Information:

• Name, email address, and phone number
• Username, password (hashed), and profile bio
• Profile picture and date of birth (for age verification)
• Billing and payment information (processed via Stripe / Google Play)

Content & Activity:

• Videos you upload, record, or share on the platform
• Direct messages and live-stream chat messages
• Comments, likes, tips, and challenge submissions
• Challenges you create or participate in

Device & Technical Information:

• Device type, model, and operating system (e.g. Android, iOS)
• IP address and approximate geographic location
• Browser type, app version, and unique device identifiers
• Camera and microphone access (only when recording video)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process payments and send billing information
• Verify age compliance and enforce service restrictions
• Personalize your experience and recommend content
• Enforce our Terms of Service and other agreements
• Prevent fraud and protect against malicious activity
• Comply with legal obligations
• Send promotional communications (with your consent)

Legal Basis (GDPR): Where applicable, we process your data based on: (a) your consent, (b) contract performance, (c) legal compliance, and (d) legitimate business interests. You have the right to object to processing based on legitimate interests.

4. Age Verification

xreelio is an 18+ platform. Users must be at least 18 years old to use the Service. Your date of birth is encrypted and stored securely. We do not share age verification data with content creators.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Access controls and authentication mechanisms

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Sharing of Information

We do NOT share your personal information with third parties except:

• Stripe: For secure payment processing (see Stripe's Privacy Policy at stripe.com/privacy)
• Agora: For live streaming functionality (see Agora's Privacy Policy at agora.io/en/privacy-policy)
• Twilio: For SMS notification delivery (see Twilio's Privacy Policy at twilio.com/en-us/legal/privacy)
• Cloudinary: For video and image storage and delivery (see Cloudinary's Privacy Policy at cloudinary.com/privacy)
• LiveKit: For real-time audio/video features (see LiveKit's Privacy Policy at livekit.io/privacy)
• Apple / Google: For in-app purchases made through the App Store or Google Play
• When required by law or legal process
• To protect against fraud or security threats
• With your explicit consent

Content you publicly post is visible to all users and is not considered private.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (right to be forgotten)
• Opt-out of marketing communications
• Restrict processing of your data
• Request a copy of your data

To exercise these rights, contact privacy@xreelio.com.

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.

9. Third-Party Links

xreelio may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

10. Age Restriction

xreelio is intended exclusively for users 18 years of age and older. We do not knowingly collect information from users under 18. If we become aware of such collection, we will take steps to delete the information and terminate the account.

11. Data Retention & Deletion

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion at any time, subject to legal obligations.

How to Delete Your Data:

Option 1 — In-App (fastest):

1. Open the app and go to Profile
2. Tap the menu icon (⋮) in the top-right corner
3. Select Settings
4. Scroll to the bottom and tap Delete Account
5. Confirm deletion — your account and all data will be permanently removed

Option 2 — By Email: Send a deletion request to support@xreelio.com with the subject line "Data Deletion Request" and include the email address associated with your account.

Upon deletion, your profile, uploaded videos, messages, and all personal data will be permanently removed within 30 days, except where retention is required by applicable law (e.g. financial records). You will receive a confirmation email once the deletion is complete.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using xreelio, you consent to such transfers.

13. In-App Purchases & Digital Coins

Xreelio offers optional digital coins that can be purchased within the app to tip and support creators.

• All coin purchases are processed securely through Google Play Billing
• Coins are digital items used exclusively within the app and have no real-world cash value
• Coins cannot be exchanged for real money or transferred between accounts
• All purchases are final unless otherwise required by applicable law
• We do not store your payment card information — all billing is handled by Google Play

This app uses Google Play's secure in-app billing for purchasing digital coins used within the platform.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last Updated" date. Continued use of the Service constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need help with account deletion, please contact us:

📧 support@xreelio.com

We aim to respond to all privacy requests within 72 hours.